In today’s business environment, employers expect employees to have a solid set of interpersonal skills. The ability to solve problems quickly and effectively is a critical interpersonal skill well worth developing. Using the problem solving model in this course will enable you to be more successful. Interpersonal and business relationships fail because of poor problem solving. Find out how to recognize problems and deal with them more appropriately. You will take home techniques relevant for any organization or group context, but can also be easily adapted to work at an individual level.
Unit 1
What is a problem?
What is a problem?
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Detecting and identifying problems
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Differentiating problems from symptoms
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Recognizing the business reasons for creative problem solving
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Structuring problems with observation and fact-finding
Unit 2
Identify and Evaluate Solutions
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Generating multiple solutions to solve problems
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Selecting the best solution
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Stretching outside your preferred style
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Evaluating the risks of taking action vs. not taking action
Unit 3
Make and Implement a Decision
Make and Implement a Decision
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Utilizing 4 decision-making methodologies to select a solution
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Exploring the best possible means of implementing the solution
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Identifying who will implement the solution
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Committing to a solution
Unit 4
Problem Solving Follow Up
Problem Solving Follow Up
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Expressing organizational benefits
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Employing the 4 effective methods of obtaining feedback
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Planning follow up meetings
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Identifying improvements
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Documenting success and the process for future reference
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Continuously practicing your newly developed creative thinking skills
Instructor: LERN
Mar 6-31, 2017 / May 1-26, 2017 / July 3-28, 2017
Online
$259 + GST
CRN: Mar 60039 / May 70033 / July 70034
For more information about LERN click here