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How to: Telephone Banking

To use telephone banking at your bank to pay your deposit, tuition and fees, follow the instructions below... 

  1. Call the telephone number on the back of your ATM bank card;
  2. Set up Kwantlen Polytechnic University as a payee by following prompts on telephone banking or set up with online banking

    Once you have set-up Kwantlen Polytechnic University as payee in your personal banking, you can do your telephone banking to do the payment;
  3. Select make a payment from the telephone menu;
  4. You will be prompted with questions on what you want to do;
  5. Respond to the questions accordingly to do your payment; use your student ID number as the account number if requested.
  6. Once the payment has been made, a reference number will be provided. Write this down for future reference. This information will be required in the case of missing or incorrectly processed payments.