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Public Safety Communications

Public Safety Communications



Answering the Call

Public Safety Communicators are the "first" First Responders who link the public to emergency services providers for police, fire and emergency medical assistance.

How can you train people to become emergency services communicators? There is simply not one set of steps on how to deal with an emergency situation; an in progress call; a lost or frightened child; a distraught parent. These are the types of situations that need calm expertise to guide the caller through a crisis. These situations are what communicators are expected to deal with on a daily basis. Simulating incidents in a safe, supportive training environment gives the future call taker and dispatcher the opportunity to make mistakes; to back up and try again; to use different techniques with the caller; to experience the adrenaline rush associated with an emergency call.

The Public Safety Communications Program at Kwantlen Polytechnic University gives students that training opportunity during our eight-month full-time program. Our curriculum includes: Call Processing, Radio Communications, Emergency Planning, Human Behaviour I & II, Legal and Regulatory Influence, Police, Fire, Emergency Medical Communications and Practicum. Coupled with the theory and communication techniques, the students gain practical experience in our modern communications lab.

Kwantlen Polytechnic University has developed realistic training simulations where students handle a variety of telephone calls in our lab, enter data into our BC PRIME and Intergraph CAD systems, and transmit radio calls from our dispatch consoles and portables. Our students experience realistic situations, and become familiar with a host of electronic devices that are used in modern communications centres. Everything is in place to give the look, sound and feel of a real communications centre.

This highly specialized training is of great benefit to students as they prepare for entry-level positions in police, fire and emergency medical call taking and dispatching, and related fields. Prospective employers hire employees armed with communications skills, honed by hours of simulated laboratory incidents and coupled with practicums completed within and to industry standards. A high percentage of Kwantlen graduates of the Public Safety Communications Program find employment in a number of areas in the communications field soon after graduation.

The integrity of the Public Safety Communications program is maintained through close ties with the public safety communications industry. Kwantlen continues its commitment to "Answering the Call" with curriculum for communication workshops and future plans for diploma and degree programs. (There are currently no on-line courses available.)

For more information, please visit Public Safety Communications Certificate.

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