Student Enrolment Services is committed to ensuring the health and well-being of its students.  We are here to support you via email, phone, and in-person services.

See how we can support you below!


  • In-Person Support

    In Person

    KPU Surrey Hours
    Monday – Thursday: 9 AM – 4 PM
    Friday: 10 AM – 4 PM 
    KPU Richmond
    Monday – Thursday: 9 AM – 4 PM
    Friday: 10 AM – 4 PM 
    KPU Langley
    Monday – Thursday: 9 AM – 4 PM
    Friday: 10 AM – 4 PM 


  • Phone Call


    Monday to Thursday, 9am-4pm
    Friday, 10am-4pm

  • Email Us


    Email us any time, we'll respond within 2-3 business days. 

*Please see the University Calendar for KPU closures and important dates 

Becoming A KPU Student

Getting help made easy:

Student Enrolment Services provides the following day-to-day student-centered services by email, video chat, phone, and in-person:

Get in Line Online

Avoid waiting in line with KPQueue. KPQueue replaces physical lines at KPU Richmond and Surrey, allowing you to roam freely while you wait wherever you want, however you want. KPQueue simply alerts you on your phone as your turn is approaching.


KPU Surrey KPU Richmond


  1. Text "KPU.Surrey" or "KPU.Richmond" to 1-844-84-Q-4KPU (7-4578)
  2. If the location offers more than one service, you will get a text back asking what service you would like to line up for
  3. Reply with the service you need
  4. You are now lined up and will continue to receive updates about your wait time and when you are next in line

On Campus

Student Enrolment Services at KPU Richmond and Surrey each have an on-site service kiosk where you can enter your name and/or cell phone number to hold your spot in line.

  • Enter your name at the kiosk to hold your spot and watch the monitors in our service area to know when you're next
  • Optionally, enter your cell phone number and we will text you about the wait times and let you know when you are next in line

Contact Us


Hours of operation

Click to view hours of operation.


  • KPU Langley
    West 1065
  • KPU Richmond
    Main R 1505 (north end of main floor)
  • KPU Surrey
    Main 1910
  • KPU Tech
    Room 1132 (Dean’s Office)