Skip to main content

For updates on Fall 2021 Return to Campus [Read more]

KPU Surrey Campus

You are here

Password Management

Your password (also called Personal Identification Number or PIN) is managed in Online Self Service.

The website is available in OneLogin. Go to to log in.

OneLogin Main Screen

After you are logged in, go into Online Self Service, then the Personal Information Menu, and click "Change PIN".

You must also setup your 3 security questions in "Change Security Question". Having security questions will help you to use the "Forgot Password" feature and assist Student Enrollment Service or IT should you call for login assistance.

If you have added a personal email address entered into your Personal Information, you can send a password reset message to this account using the "Forgot Password" feature.

For security, passwords expire after 180 days (about 6 months) and an old password cannot be reused for 999 days (about 3 years).


If your password has expired, you will be prompted to change it.

OSS Login - PIN Expired

Just keep typing until you get a strong password.

OSS - PIN Rules Not Met

You will be prompted when you have a password that meets all our security rules.

OSS - Strong PIN

After you're logged in, you will have menus appropriate to your role at KPU.

OSS Logged In

Your password is now synchronized to all your accounts so that you have the same password everywhere.


For Students: Online Self Service, email, computers on campus, Wi-Fi on campus, Moodle, Compass Card.

For Employees: Online Self Service, office computers on campus, Wi-Fi on campus, Webmail, Moodle (for faculty).


For more about accounts and online resources, check our other pages.

Students click here.

Employees click here (login required).

Read our Password Management FAQ's