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Password Management - FAQ's

These are Frequently Asked Questions (FAQ's) about Logins and Password Management

What is my User Name/User ID?

Your User Name or ID is your 9-digit KPU student number or employee number.
Students admitted to KPU receive their KPU ID in their Acceptance Letter.
Employees log into Online Self-Service and Moodle with their 9-digit ID number; for computers and all other accounts, use your short name.

What Are My PIN and Password?

The terms “PIN” and “Password” are used interchangeably. Your PIN (Personal Identification Number) is your password.

If you are new to KPU, it is a 9-character password based on your birth date in the alphanumeric format (DDMonYYYY). For example, January 01, 1999 will be 01Jan1999.

Upon your first log-in to Online Self-Service, you will be required to change this PIN to a personalized one as well as answer three security questions.

You must change your PIN to a personalized one because you are responsible for any activity and fees incurred when your User ID and PIN are used.

What are the Password/PIN creation rules?

Rules have been created to create strong passwords to protect user accounts.


  • must be between 9 and 20 characters
  • must contain at least one upper case letter
  • must contain at least one lower case letter
  • must contain at least one number
  • must contain at least one of these special characters: _ + = : . ~
  • cannot be re-used for 999 days

IMPORTANT: Your PIN will expire 180 days after changing it.

Where can I change my Password/PIN?

Your PIN can be changed in Online Self-Service by selecting Personal Information Menu after you log in.

I forgot my Password, what should I do?

In Online Self-Service, enter your 9-digit ID number and click the "Forgot PIN" button.

On the next page, either answer your 3 security questions OR, click the button to "Send Email".

Using the Send Email option will send a reset email to your personal email account.

The link will be valid for three (3) hours, and will work only once. If the link expires, send a new one.

The Forgot PIN process will also unlock your account if it is locked.

What Browser should I use when I log into my Online Self-Service Account?

Internet Explorer or Mozilla Firefox work best with the Online Self-Service page. Safari works well on Mac computers.