Student Support
- Bookstore
- Career and Educational Resource Centres
- Counselling
- Educational Advising
- First Nations Students
- Learning Centres
- Library
- Office of New Student Programs
- Career Services
- Services for Students with Disabilities
Bookstore
The Kwantlen Bookstores provide students with texts, course related materials, merchandise and more at all four of our campus locations.
The Bookstore maintains a complete booklist of the required and optional texts, up to eight weeks before the start of classes. For your booklist visit the Personalized Booklist menu item on the Kwantlen Bookstore web page. Print a copy and bring it with you so our staff can ensure you get the correct materials required for your courses.
Our team of friendly and knowledgable staff provide you with the best in customer care. Drop into any of our locations to expereince the Kwantlen Bookstore difference. We can help you Consider, Compare and Choose
Check our website for information about store locations and hours, buyback, returns policy and special events.
For more information contact:
| Bookstores | |
|---|---|
| Cloverdale: | 604.598.6020 |
| Langley: | 604.599.3220 |
| Richmond: | 604.599.2511 |
| Surrey: | 604.599.2353 |
Career and Educational Resource Centres
The Career and Educational Resource Centre on each campus provides registered and prospective students with a wide range of information:
- Occupational and educational information, including labour market forecasts;
- Study skills information, including brief handouts and videotapes;
- Information on personal and self-help topics, including pamphlets and books;
- Referral information on community services and agencies; and
- Computers with internet access for career or education related research.
To access the Career and Educational Resource Centres, simply drop by the rooms listed below. For hours of operation, please contact the Counselling Assistant at the phone number indicated below.
| Career and Educational Resource Centres | ||
|---|---|---|
| Cloverdale: | 604.598.6044 | Room 1120 |
| Langley: | 604.599.3213 | Room 1077 |
| Richmond: | 604.599.2600 | Room 1640 |
| Surrey: | 604.599.2044 | Room C160 |
Counselling
Kwantlen’s professional counsellors assist registered students in three major areas: career, personal and academic. With a few, very rare exceptions, all information discussed with a Kwantlen counsellor is considered private and is held in strict confidence.
For more information on our services, please visit our website at www.kwantlen.ca/counselling
Career Counselling
Counsellors help students clarify their career and/or educational goals, either through seminars or individual appointments. In addition, counsellors assist students in addressing career management and employability issues.
Personal Counselling
Counsellors help students with a wide range of personal issues that affect their academic performance and/or general wellbeing. Examples of common concerns:
- Adjustment to post-secondary studies
- Anxiety, depression and stress
- Relationship and family problems
- Perfectionism and procrastination
- Eating disorders
- Drug and alcohol use
- Assault or abuse
- Sexual identity
- Grief
- Trauma
In addition, counsellors assist students in crisis and make referrals for specialized help.
Academic Counselling
Counsellors help students to develop the skills necessary for academic success through Study Skills seminars, provided in partnership with Kwantlen’s Learning Centres, and through individual appointments. Examples of study skills topics include time management, note-taking, memory tips and preparing for tests and exams. In addition, counsellors assist students with the appeal and complaint processes.
Appointments
To make an appointment with a counsellor, please contact the Counselling Assistance at the phone number indicated below:
| Cloverdale | 604-598-6044 | Room 1120 |
|---|---|---|
| Langley | 604-599-3213 | Room 1077 |
| Richmond | 604-599-2600 | Room 1640 |
| Surrey | 604-599-2044 | Room C160 |
For more information on Counselling Services, please visit our website at www.kwantlen.ca/counselling
Educational Advising
http://www.kwantlen.ca/advising
Educational Advisors are available to explore educational options with you and help to develop an educational plan. Advisors can assist with:
- Program planning
- Course selection
- Repeat Course Request
- Prerequisites and upgrading information
- Program and graduation requirements
- Transfer to Kwantlen
- Transfer to other institutions
- Understanding Kwantlen academic regulations and policies
- Educational planning for career goals
- Planning for graduate and professional school
Educational Advisors are available to assist students via email and in person through appointments, drop-ins and workshops. For more information, please visit our website at www.kwantlen.ca/advising.
To make an appointment, please visit Enrolment and Registrar Services on any campus; or call us at 604.599.2000.
First Nation Students
The office of the Coordinator, First Nations Education provides direct services to Aboriginal Students by:
- Providing general information on Kwantlen’s programs
- Facilitating transition into Kwantlen with prospective students
- Advocating for students
- Liaising with internal departments, external agencies, institutes, and bands
An Aboriginal Advisory Committee provides advice and support to the Coordinator. Please call 604.599.2269 for more information or to book an appointment.
The Aboriginal Gathering Place, located on the Surrey Campus, serves as a place to socialize, study, or to use the computers. Please visit us online at www.kwantlen.ca/aboriginal for more information.
Learning Centres
http://www.kwantlen.ca/learningcentres
The three Kwantlen Learning Centres are facilities where any Kwantlen student can find learning assistance, one-to-one and small group tutoring, writing assistance, supplemental instruction sessions, and help with study skills and learning strategies.
Access is also available to print and electronic resources to help students complete their assignments. Available services and resources include:
- One-to-one or small group tutoring in Math, Sciences, English, ESL, study skills, learning strategies, Accounting, Economics, Modern Languages, and many other program areas
- Forming study groups
- Program-related reference materials
- Study skills workshops and learning strategies materials
- Multi-station, multi-media computer labs for preparing assignments
- Media viewing stations
- Math review materials
- Test preparation materials
- ESL study and review materials
To book an appointment contact:
| Learning Centres | ||
|---|---|---|
| Langley: | 604.599.3444 tlclangley@kwantlen.ca | Room 2070 |
| Richmond: | 604.599.2577 tlcrichmond@kwantlen.ca | Room 1810 |
| Surrey: | 604.599.2437 tlcsurrey@kwantlen.ca | Library A1650 |
Library - Coast Capital Savings Library
- Smart Card
- Getting Started
- Books, Journals, Videos, and DVDs
- Loan Periods
- Requests and Recalls
- Charges
- Materials from Other Institutions
Kwantlen’s four campus libraries at Cloverdale, Langley, Surrey and Richmond provide resources and services to meet the needs of Kwantlen’s diverse learner community. The library’s print and electronic resources as well as instructional programs and other services help students develop their research skills and succeed in their course studies. Library resources are available to students and all Kwantlen employees. Community borrowers are also able to access many of the library’s resources.
Smart Card
The Kwantlen Smart Card serves as both a library card and student identification card. When new students register for classes, they can obtain their Smart Card at any campus library.
The Smart Card must be presented when signing out any library materials and at all Student Association sponsored activities. In addition, it may be used as photo identification when picking up grade statements, transcripts, or other documents from Enrolment and Registrar Services. The Smart Card is permanent and is automatically updated each semester upon registration. The information on the Smart Card forms part of your student record and is confidential. If the card is lost, please notify the library immediately.
Getting Started
Librarians are available at all campus library Information Desks to assist students individually and to teach the skills needed to use library resources effectively. Additionally, instructors may book group Library and Web Instruction Sessions for their classes. The library’s website provides information on library resources and services. In addition, it provides access to tutorials, the library catalogue and research databases. Multipurpose computer labs are available at all campus libraries. Lab computers are used for library instruction and searching library resources, as well as Internet access, e-mail and word processing.
Books, Journals, Videos and DVDs
Our collection includes more than 210,000 catalogued print, online and audivisual items and over 900 print journal titles. All resources are listed in the library catalogue, which can be searched through the library website. In addition, the library subscribes to over 70 online research databases which provide access to full text articles from over 30,000 journals as well as additional resources such as online encyclopedias and dictionaries. Research databases can be searched through the library website. Kwantlen students and employees can access most of these databases from off campus. Community borrowers must access these databases inside the library.
The library has an excellent video and DVD collection. Students can reserve videos and DVDs online through the library catalogue. Additional videos and DVDs may be obtained from other institutions via interlibrary loan. Equipment can be booked by contacting the Audiovisual Services Technician at your nearest campus library or through the library website.
The library houses additional collections that supplement the book, periodical and media collections. The government document, microform, and map collections provide unique and often difficult to obtain information.
The library also houses the Kwantlen Archives, which contains printed materials pertaining to the history and development of Kwantlen.
Loan Periods
Most books are loaned for a three-week period with the exception of reference books, which must remain in the library. Journals may be borrowed for three days. Materials may be renewed if not requested by another borrower. Some materials are also placed on short-term reserve for students’ convenience.
Requests and Recalls
The library operates a request and recall system that gives users access to materials on all campuses. Library users may request materials through the online library catalogue. Recall and other library account notices are delivered by email.
Charges
Fines are charged for all overdue materials. Failure to pay overdue fines or fees for lost materials may result in the withholding of student transcripts and credentials, the suspension of library privileges, and may also prevent registration for courses.
Materials from Other Institutions
Kwantlen Polytechnic University also participates in the Canadian University Reciprocal Borrowing Agreement that allows students, faculty and staff to obtain a free community borrower/extramural library card at a number of institutions across Canada. Please check the Library website for more information and a list of participating institutions.
Kwantlen users can also obtain materials from other libraries via interlibrary loan.
For more information contact:
| Richmond and Surrey: Mon-Thurs: 7:30am-11:00pm, Fri: 7:30am-9:00pm, Sat: 10:00am-4:00pm, Sun: 1:00-5:00pm | |
|---|---|
| Langley: Mon-Thurs: 7:30am-9:00pm, Fri: 7:30am-5:00pm, Sat: 10:00am-4:00pm | |
| Cloverdale: Monday to Friday: 7:30am-7:30pm | |
| Cloverdale: | 604.598.6043 |
| Langley: | 604.599.3204 |
| Richmond: | 604.599.2692 |
| Surrey: | 604.599.2103 |
Between mid-April and August, summer hours of operation are in effect. Please refer to the library website (www.kwantlen.ca/library) to find open hours for each campus library during that time.
Office of New Student Programs
The Office of New Student Programs services prospective students. Staff from this office are responsible for student recruitment activities including visiting secondary schools and attending education fairs nationally and internationally. Representatives from this area are the first point of contact to provide up-to-date information to students, parents, counsellors and teachers about Kwantlen programs, services, facilities and admission requirements.
The office arranges the mail-out of information such as viewbooks, calendars and brochures to secondary schools. Arrangements for campus tours can be made through the Office of New Student Programs. Services are also available to connect individuals to visit or tour a specific discipline area. The office also hosts events and offers information throughout the academic year. For more information, please contact 604.599.3030.
Career Services
Looking for Work? Part-time or full-time; business, arts, or trades; you name it, we've got it! Whether you're looking for a part-time job to help make ends meet during your studies, or you're looking for a career position now that you've completed your education, Career Services is here to help you. Check out www.kwantlen.ca/careers and be sure to register at www.kwanten.ca/careers/Job_Postings to view all the jobs we post for you. Employers can then review your resumé for the opportunities you apply to.Career Services provides:
- Access to job postings targeted exclusively to Kwantlen students
- Workshops on resumés/cover letters/interviews
- Individual assistance with finding work
- Career Days (http://www.kwantlen.ca/careerday/)
- Free resource material
To learn more, visit us at www.kwantlen.ca/careers or call Career Services at 604.599.3401.
Services for Students with Disabilities
Students with disabilities who require classroom accommodations or other support services are requested to contact a Disability Advisor to discuss information on accessing programs and courses. Support may include, interpreting, note taking, alternate format text, exam support, adaptive equipment, Learning Specialists for students with LD, and LD screening and strategies.
Students with mental health disorders are encouraged to seek assistance such as: room to take medications, beverages in class, contact person when managing difficult symptoms of illness, part-time status, program extensions, leaves from courses during episodic illness and other support.
For more information contact:
| Services for Students with Disabilities Office | |
|---|---|
| Cloverdale: | 604.598.6044 |
| Langley: | 604.599.3213 |
| Richmond: | 604.599.2600 |
| Surrey: | 604.599.2044 |
| Website: http://www.kwantlen.ca/ssd | |
