“We need to talk…”
For most of us, those aren’t words we want to hear. And often, those words are just as difficult for a person to say as they are to hear. Difficult conversations are a part of life, but a few simple rules of engagement go a long way to ensuring the conversation is also mutually beneficial and a catalyst for better, more collaborative relationships.
Kurt Heinrich, writing in The Potentiality, offers five tips on how to survive difficult conversations, and maybe even make the most of them. Heinrich is the manager of public relations for the Vancouver School Board. Read his tips here.