For immediate release

Media Contact:
Stacey Thomson, Public Relations Manager, Disney Institute
Email: Stacey.f.thomson@disney.com
Phone: 407-566-2637
 

KWANTLEN POLYTECHNIC UNIVERSITY SCHOOL OF BUSINESS BRINGS DISNEY INSTITUTE PROFESSIONAL DEVELOPMENT TO VANCOUVER

Full-day program explores secrets of great customer service

Vancouver, B.C. – (Sept. 21, 2010) – Disney Institute is bringing its renowned professional development program, “Disney’s Approach to Quality Service,” to Vancouver on Nov. 30, 2010. Sponsored locally by Kwantlen Polytechnic University School of Business, the full-day event will give area professionals an opportunity to “experience the business behind the magic.”

The program will be held at Kwantlen’s Surrey Campus Conference Centre and will give participants new ideas for creating a service-driven organization that delivers excellence.

“Delivering great service is critical for companies looking to survive and prosper in these turbulent economic times,” said Jeff James, vice president for Disney Institute. “This program is a rare opportunity for Vancouver business professionals to go inside the Disney organization and learn innovative, easy-to-implement best practices that can give them the competitive edge.”

The full-day “Disney’s Approach to Quality Service” program will give participants an ‘insider’s look’ at business practices that have helped Disney consistently rank as one of the world’s most admired companies and brands. Participants will learn how to exceed customer expectations using a well-defined service infrastructure, ongoing research, and service standards.

“In an era where everyone is competing for business and market share, excellent customer service isn’t a luxury, it is mission critical,” James said. “This program is made for organizations – large and small – that are looking to create a service experience that exceeds customer expectations and drives repeat business.”

Program registration is US $395 per person and includes all course materials plus catered breakfast, breaks, and lunch. Group discounts are available. For more information and to register for Disney’s Approach to Quality Service program, call 877-544-2384 ext. 1

About Disney Institute
Disney Institute was created to showcase “the business behind the magic” – Disney best practices that easily adapt to other organizations. One of the most recognized names in professional development, Disney Institute travels the world offering engaging seminars, workshops and presentations, as well as fully customized programming. Immersive learning experiences are also offered at Disney destinations in the Americas, Europe and Asia, enabling participants to go behind the scenes and see firsthand how business theory drives operational excellence. The Disney Institute client roster includes Fortune 500 companies as well as a wide range of small businesses, non-profits and government agencies. To learn more about Disney Institute, please visit www.disneyinstitute.com or follow at www.twitter.com/disneyinstitute.


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