Customer Service

 

Please notify or phone FACILITIES STAFF to report any immediate problems

  • Cloverdale, Phone 6076
  • Langley, Phone 3276
  • Richmond, Phone 2676
  • Surrey, Phone 2121 (after 4:00pm phone 2076)

The following inspections and customer service is provided to keep the Copy Technology Centres operational. The Print Production Centre can be contacted at local 2958 or by email printing@kpu.ca to provide feedback to our management team.

The Room
(daily)

Serviced by Facilities

Facilities report any problems to Print Production Centre at local 2121 or email: printing@kpu.ca
  1. Inspect overall cleanliness of room
  2. Tidy up work tables
  3. Discard unwanted papers or litter
  4. Relocate non-related Notices to Bulletin Board
  5. Check Paper Shredding Drop-Box
Copiers
(twice per day)
 

Serviced by Facilities

Copier problems;
Facilities to call Ricoh at 1-800# on copier or
Ricoh online service request
Quote ID# or Serial # of machine.
  1. Check Copiers are working
  2. Fill Paper Trays
  3. Check and Load Toner and Staples
Overhead Copier (twice per day) Serviced by Facilities

Copier problems;
Facilities to call Ricoh at 1-800# on copier or
Ricoh online service request
Quote ID# or Serial # of machine.
  1. Check that copier is working
  2. Fill with overhead transparencies
  3. Check and Load Toner
Fax Machine (twice per day)

Serviced by Facilities

Facilities will place service calls to Versatex at 604.876.3223
  1. Check that Fax is working
  2. Check and Load Paper and Toner
Printers and Computers Report problems to IET Users may need to contact IET if experiencing problems Loading Paper or Toner in printers, or having problems with the computers.
Forms and Supplies
(weekly)

Serviced by Facilities & Print Production Centre

Report problems to Print Production Centre at local 2121 or email: printing@kpu.ca

Facilities weekly....

  1. Boxes of copier paper will be brought to the copier worktables from the main campus storerooms.
  2. Forms Rack to be re-loaded with any out-of-stock forms from supply cupboard.
  3. Copier toner and staples may need to be re-ordered using ePrint supplies request.

Print Production Centre every two weeks...

  1. Will check main campus storerooms and re-order more paper.
  2. Will check supply cupboard and re-order more: forms, envelopes, exam booklets, and stationery.
  3. Will meet with Facilities Staff to discuss any support or service needs.