Professional Management Series
How do you lead and succeed? What’s the most effective way to motivate a team, manage projects, and enhance productivity? Through our Professional Management Series you’ll discover what it takes to be a strong leader and how to create a positive work environment. Our series will give you the tools you need to transform your workplace, take action, and meet the needs of customers and clients.
|Professional Management Series
|The Art of Leadership - MGMT 9018
|KPU Civic Plaza (Surrey)
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The Art of Leadership: Be introduced to practical leadership tools and strategies for success, including delegation, motivation, coaching and feedback.
Building Customer Relations: Acquire the steps and strategies you require to provide customer service excellence. Discover what your customers want and need from you, and take action to ensure these needs are met. Explore methods for dealing with challenging customers while maintaining composure.
Conflict Management: Gain an overview of conflict management principles and best practices. Learn to assess and manage your own response and approach to conflict in the workplace.
Effective Interpersonal Communication: Workplace and business communication can be challenging. Be introduced to personal assessment tools and strategies to improve interpersonal effectiveness, facilitate team work, enhance productivity and foster win/win communication.
Increasing Your Influence: Gain valuable insight into what it takes to be a valued team member in today's workplace. This course provides useful techniques for managing situations where you have ample responsibility yet may not have the authority over others to make things happen. Deepen your understanding of how leaders and followers are interconnected in a team environment.
Leading with Emotional Intelligence: Succeed professionally by grasping the essential concepts of emotional intelligence and utilizing them to form powerful, healthy relationships. Learn to communicate clearly and effectively, solve problems, make thoughtful decisions, and earn others’ trust and respect.
Managing Difficult Conversations: Interpersonal challenges and tension are a common part of life and work. Learn and practice strategies to face and manage difficult conversations.
Motivating Your Team: Identify ways to motivate and develop employees and recognize factors that impact their performance. Develop guidelines to create a motivating work environment for different types of employees.
Performance Management Seminar: Through the process of performance management, organizations are able to align individual and business goals. Explore the three key components of effective performance management: plan, perform and review.
Project Management Basics: Learn the basic terminology of project management, including the five key areas of expertise: Initiating, Planning, Executing, Monitoring and Controlling, and Closing.
Supervisory Excellence: Acquire tools and strategies to lead as an effective supervisor. Explore fundamental concepts and develop skills for creating a positive work environment, productive teams and motivated employees.
Transitioning from Worker to Leader: The first step in being an effective leader is to be consciously aware of the kind of leader you want to be to ensure your actions are consistent with your vision. Moving into a new leadership role can be both exhilarating and a little overwhelming. Understand the essential tools and techniques of leadership and manage your transition from worker to leader.
Workplace Presentation Skills: For most people, delivering a presentation is nerve-racking. Acquire tools and techniques to increase your comfort and effectiveness in giving presentations.
Writing in the Workplace: Effective business writing has high impact on your professional success. Learn to write well for business including effective letters, reports and presentations as well as e-mails, web content and blogs.