For immediate release

December 2, 2010

Kwantlen Polytechnic University and Surrey Board of Trade brought Disney magic to Surrey

(METRO VANCOUVER, B.C.) Kwantlen Polytechnic University’s School of Business and Surrey Board of Trade hosted Disney Institute’s professional development program, Disney’s Approach to Quality Service, on Tuesday in Surrey. More than 260 people attended this full-day conference, which brought prudent business strategies and practices to the local business community, helping businesses in the region to gain a competitive edge and thrive.

“Disney’s professional development program was well-received by the business community,” remarks Arthur Coren, dean of Kwantlen’s School of Business. “It was a rare opportunity to learn about the quality service that differentiates Disney from other top ranked companies in the world and maintains its leadership and long-term success. Kwantlen’s School of Business is proud to have partnered with them to deliver this world-class program to the community.”

Summing up the secret behind Disney’s success, Disney Institute business program facilitator Mary Flynn reveals, “It’s not the magic that makes it work. It’s the work that makes the magic. For Disney, great service is about two very simple things: exceeding the guest’s expectations and paying attention to details.”

Kwantlen has been an important part of the Lower Mainland communities for over 27 years. The university not only serves the educational needs in this area, but also actively engages in public service to foster the well-being and growth of the local communities.

As a leader in innovative and interdisciplinary education, Kwantlen Polytechnic University offers all learners, regardless of background and preparation, opportunities to achieve the highest standards of academic performance.

For more information about Kwantlen Polytechnic University, visit: www.kwantlen.ca

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For more information about this program or Disney Institute, contact:
Stacey Thomson
Public Relations Manager, Disney Institute
Tel: 407.566.2637
stacey.f.thomson@disney.com

OR

For more information about Kwantlen, contact:
Joanne Saunders
Director, Marketing and Communications
Tel: 604.599.2243
joanne.saunders@kwantlen.ca