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Student Email is Changing

KPU's IT department will be making changes in 2023 that will affect student email, O365 and OneDrive accounts. Students should check their email regularly for updates.

Why is the change being made?

This change will allow for greater connectivity between students and faculty at KPU.  Some features of O365 that were previously unavailable to students will be made available. This allows students and faculty to collaborate within Office 365 apps like Microsoft Teams seamlessly.

The IT department will begin moving active student email accounts in batches from January 16, 2023. All mailboxes should be moved by May 5, 2023.

 

What do you need to know?

  • Your student email address will change from “@email.kpu.ca” to “@student.kpu.ca”. 

  • Everything in your current email account will be moved to your new account.

  • You will be notified via email a week before your mailbox is being migrated

  • Once the migration is complete all your email be located in your new @student.kpu.ca mailbox.

  • Migrations will not occur during exam period April 13th to April 21st 2023.

  • Email sent to your old email, “…@email.kpu.ca” will auto-forward to the new email, “…@student.kpu.ca” for 2 months after your mailbox has been moved to the new server. 

  • If you use OneDrive your files @email.kpu.ca will need to be manually moved to your new account @student.kpu.ca

 

What you need to do on the day of the move

  • You can use your @email.kpu.ca account until the move is complete.

  • The process of moving all email accounts for that day can take many hours.

  • If you receive an error message (code: 500) when trying to access your old mailbox, it has been moved. (Please see the next section)

 

What you need to do after the change Clear your cache

  • Clear your browser cache 

  • Use your new student.kpu.ca email address to log in -  The New Email Portal at one.KPU.ca

  • You will be prompted to Re-register for Self-service Password Reset (SSPR) on your first login to your new email. 

  • The direct link to SSPR registration is here.

  • (Optional) Set up an auto-reply message on your new mailbox to notify any senders that your email has changed.

  • Instructions for setting up an auto-reply

  • Copy all files from your old OneDrive to your new OneDrive - Instructions

 

Your Email and OneDrive will be safer

  • Safe Links and Safe Attachments features will be enabled once your email account is in the new server, and your student email address changes from “@email.kpu.ca” to “@student.kpu.ca”

  • Your email accounts will have additional Information Security protections applied by the Microsoft 365 Safe Links and Safe Attachments features.

  • These features will be enabled as your account is migrated into the new server. This solution is another layer of protection but it should not replace your overall cyber awareness knowledge. See https://kpu.ca/it/security to learn more.

  • These features help protect mail recipients from scams and malware by scanning the content of web pages and attachments linked to and included in emails, and shared via OneDrive.

  • To learn more about how these features work, see https://kpu.ca/it/security/safelinks

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If you have any questions about this project, please contact the IT Service Desk