I can't login to the email system! What should I do?
The password for student email will be the same as the one you use for other KPU systems. Please go to one.kpu.ca and try your login there. If you are able to log in but still cannot access your email, please contact the IT Service Desk at 604-599-2116 or email servicedesk@kpu.ca for assistance.
What is my email address?
The convention for student emails is your first name (dot) your last name, followed by @student.kpu.ca, with some variation to account for users sharing the same name.
Your email address is provided in the “KPU Next Steps” application confirmation letter sent to your personal email from admissions@kpu.ca
Can I use my preferred name in my email address?
To update your preferred or chosen name, visit the Personal information Menu tab in Online Self-Service.
Once your preferred name has been updated, you may email servicedesk@kpu.ca to request to have your email updated to use your preferred name instead of your legal name.
What is the email service provider?
Student email accounts are provided by Microsoft (Office 365).
Where is my information stored?
Your information is stored on Microsoft's Canadian servers.
How long will I have access to this email account?
Beginning January 2026, KPU student email accounts will be retained for four years following the last class attended. After this period, the account will be retired, and all contents will be permanently deleted.
Can I use Gmail or another service instead of the email assigned by KPU to communicate?
No. KPU's Microsoft 365 is the official way that the university communicates with students.
Can I forward my KPU email to another account?
Yes. Instructions for forwarding your email can be found here.
Does my instructor know what my email is?
All KPU class lists have been automatically updated with student emails.