Skip to main content

For updates on Fall 2021 Return to Campus [Read more]

KPU Surrey Campus

You are here

Student Email FAQs


What is my email address?

The convention for student emails is your first name (dot) your last name, followed by, with some variation to account for users sharing the same name.

You can login to and confirm your email address by clicking on the avatar in the top right corner of the screen.

What is the email service provider?

Student email accounts are provided by Microsoft (Office 365).

Where is my information stored?

Your information is stored on Microsoft's Canadian servers.

Do any other post-secondary institutions use Office 365?

Yes. Office 365 is used by Capilano University, Vancouver Community College, the University of Toronto, the University of Edinburgh, Queen's University, Brock University, Dalhousie University, Lethbridge College, and the University of Calgary, among others.

Why did KPU choose Office 365?

The Office 365 email service offers 50 GB of data storage, calendaring, and is accessible on tablets and mobile devices.

Can I use Gmail or another service instead of the email assigned by KPU to communicate?

No. KPU's Office 365 is the official way that the university communicates with students.

Can I forward my KPU email to another account?

Yes. Instructions for forwarding your account can be found here.

I can't login to the email system! What should I do?

Your username and password for will be the same as your login for other KPU systems. Please go to and try your login there. If you are able to log in to Online Self-Service but still cannot access your email, please contact the IT Servicedesk at 604-599-2116 or for assistance. If you cannot login to Online Self-Service, please reset your password/PIN with the Forgot PIN function.

Does my instructor know what my email is?

All KPU class lists have been automatically updated with student emails.