Student Email FAQs

I can't login to the email system! What should I do?

The password for student email will be the same as the one you use for other KPU systems. Please go to and try your login there. If you are able to log in to Online Self-Service but still cannot access your email, please contact the IT Servicedesk at 604-599-2116 or for assistance. If you cannot login to Online Self-Service, please reset your password/PIN with the Forgot PIN function.

What is my email address?

The convention for student emails is your first name (dot) your last name, followed by, with some variation to account for users sharing the same name.

Your email address is provided in the “KPU Next Steps” application confirmation letter sent to your personal email from

Can I use my preferred name in my email address? 

Yes. When updating your preferred name, if you would also like to have your KPU email address updated, be sure this is indicated on the Student Information Change form.

To update your preferred or chosen name, complete the Student Information Change form and submit to Student Enrolment Services

If you already have a preferred name recorded in your Student Record,  you can email to request to have your email updated to use it instead of your legal name.  

What is the email service provider?

Student email accounts are provided by Microsoft (Office 365).

Where is my information stored?

Your information is stored on Microsoft's Canadian servers.

Do any other post-secondary institutions use Office 365?

Yes. Office 365 is used by Capilano University, Vancouver Community College, the University of Toronto, the University of Edinburgh, Queen's University, Brock University, Dalhousie University, Lethbridge College, and the University of Calgary, among others.

Why did KPU choose Office 365?

The Office 365 email service offers 50 GB of data storage, calendaring, and is accessible on tablets and mobile devices.

Can I use Gmail or another service instead of the email assigned by KPU to communicate?

No. KPU's Office 365 is the official way that the university communicates with students.

Can I forward my KPU email to another account?

Yes. Instructions for forwarding your email can be found here.

Does my instructor know what my email is?

All KPU class lists have been automatically updated with student emails.