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About IT

About The IT Department at KPU

"We are committed to excellence in delivering sustainable computing, networking, telecommunication, and audio visual services to the Kwantlen community. "  --- Robert Ball (Manager of Network Operations)

We operate within two main service areas: Application Systems and Technology Services.

In addition to providing support for the various systems within the university and the users of those systems; faculty, staff, students and administrators, IT is responsible for the development and support of distributed education projects within the university.

Our central office is located on the 3rd floor, Arbutus Building, on the Surrey campus. Our Service Desk is located on the first floor of the Library, Arbutus Building, on the Surrey campus. You can reach us by telephone at 604.599.2116 or email the Service Desk servicedesk@kpu.ca .

Our goal is to enhance the productivity of the Kwantlen Polytechnic University community and to empower our users by making information technology accessible.

We achieve this by providing a customer focused, single point of contact for quality IT services and technical support.

About Us

Who We Are

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Our Goals

Our goal is to provide customer-focused services supporting the use of sustainable computer technology to enhance teaching and learning, and to improve services to student and employees.

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Our Mission

Our customer-focused, sustainable, Information and Educational Technology solutions support an exceptional learning environment.

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Our Vision

Information and educational technology for excellence in learning, quality and community.

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Our Role

Kwantlen is organized into the following teams to provide information technology systems and services vital to accomplish the mission and goals of Kwantlen Polytechnic University:

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IT GROUPS

The major services supported by our teams are:

  • Computer Labs
  • Software Support
  • Information System Support
  • Technology Research, Planning, Project Management, and Communications
  • Network Planning, Development, and Management
  • Physical Network Cable, Development and Management
  • Server System Administration
  • Print Server Administration
  • Peripherals Acquisition, Support, and Maintenance
  • Security and Disaster Recovery
  • Inventory, Maintenance, Preventative Maintenance, Warranty and Contracts

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IT Operating Principles

How we work to produce solid performance and meet our customers' needs.

Principles The Principle in Action
Positive Attitude
  • We are accessible and responsive to customer needs in a timely manner.
  • We receive requests positively, we stride to find or create a solution.
Team Work
  • Each team member fully understands their role on the team.
  • We take responsibility for our roles and are accountable.
  • We respect and support each other.
Proactive
  • We manage expectations.
  • We solicit and act on customer feedback.
  • We research technology and trends to create solutions for customers
  • We streamline processes to improve performance.
  • We monitor and respond appropriately.
Project Management
  • We plan effectively
  • We document and communicate.
  • We monitor and evaluate.
  • We celebrate our accomplishments.
Timely Follow-Up
  • We conduct timely follow-up with customers and with each other.
  • We track the status of tasks, especially when they move from group to group.
Innovation
  • We lead and support innovation within the Kwantlen community.
  • We manage change effectively.
Sustainable
  • We choose to work greener
  • We work continually to reduce waste outputs
  • We purchase smart, sustainable technology.

Our Values

  • Customer Focused
  • Innovative
  • Collaborative
  • Communicative
  • Knowledgeable
  • Proactive

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