Workplace conflicts, though inevitable, are an uncomfortable situation for those involved in it that can quickly escalate into a major problem if left unaddressed. As such, conflicts need to be managed effectively. In this course, participants will learn strategies and practical tools of managing workplace conflict effectively.
What You Will Learn
- Reflect on your own strengths and opportunities for conflict management
- Learn about different types of workplace conflict and conflict management strategies
- Apply the five core conflict management strategies to different workplace scenarios
How You Will Learn
You will join live, online, instructor-led sessions that blend theory with real-world application:
- Expert-Led Workshops: Learn directly from a seasoned practitioner.
- Hands-On Case Studies: Apply frameworks in small-group exercises.
- Personalized Feedback: Receive tailored coaching to refine your work.
Who Should Take This Course?
This course is ideal for individuals across all sectors who are responsible for managing people, navigating team dynamics, or supporting workplace culture, including:
- People managers and supervisors looking to address tension early and improve team cohesion
- HR professionals and team leads tasked with resolving interpersonal or organizational conflicts
- Employees in high-stress or cross-functional roles where communication breakdowns are common
- New or aspiring leaders wanting to build confidence and competence in difficult conversations
- Nonprofit, government, and private sector professionals working in collaborative or client-facing roles
If you’re in a role where misunderstandings, friction, or personality clashes can impact productivity, this course is for you.
Why Take This Course
- Unresolved workplace conflicts are a top cause of disengagement, turnover, and lost productivity—and most employees don’t feel equipped to handle them
- Effective conflict management is a top soft skill employers value in today’s hybrid, high-pressure work environments
- BC workplaces are becoming more diverse and fast-paced, making communication breakdowns more common and more costly
- Conflict doesn’t need to be destructive—with the right tools, it can strengthen trust, collaboration, and innovation
- Organizations with strong conflict resolution cultures report better morale, stronger teams, and fewer HR incidents
- Managing conflict isn’t just a leadership skill—it’s a workplace survival skill in today’s interconnected and multi-generational teams
Instructor Bio
Maria Kilina, MBA, ACC
Maria is an executive coach, facilitator, and instructor with over 15 years of corporate experience in strategy, business and corporate development, leadership. As an ICF-certified coach and business educator, she blends academic insight with practical expertise to help individuals and organizations thrive. maria holds an MBA and a Certificate in Organizational Coaching from University of British Columbia, as well as EQ-i 2.0 and EQ 360 certifications - coaching based on the EQ-i 2.0 Emotional Intelligence model assessments.
Her passion is to combine business acumen, coaching, and emotional intelligence skills in developing mindful, inspiring leaders who generate growth in their teams and lead with emotional intelligence.