Problem solving techniques are the foundation for continuous improvement and the survival in ever changing business conditions. In this experiential workshop, you will acquire the knowledge of a systematic approach to solve problems in the workplace and you will practice this knowledge in a second session.
This course is available for StrongerBC future skills grant between September 1, 2025 - February 28, 2026. The course must have a start date between Sept 1 - Feb 28 to be eligible for funding. Please contact CPS@kpu.ca on how to apply.
What You Will Learn
- Learn a systematic approach to solve problems.
- Gain a deeper sense of your creative spark and unleash it.
- Explore ways to improve your leadership through problem solving.
How You Will Learn:
You will join live, online, instructor-led sessions that blend theory with real-world application:
- Expert-Led Workshops: Learn directly from a seasoned practitioner.
- Hands-On Case Studies: Apply frameworks in small-group exercises.
- Personalized Feedback: Receive tailored coaching to refine your work.
- Live Q&A & Networking: Dive deeper with peers and the instructor.
- Ongoing Resources: Access slide decks, templates and an online forum to reinforce your learning.
Who This Course is for
This course is ideal for professionals and team leads in any industry who are responsible for driving operational improvements or managing projects. It’s particularly valuable for individuals in roles such as operations, administration, project coordination, quality control, or customer experience—anyone who wants to solve problems more effectively and drive meaningful change in their workplace.
Whether you're in the early stages of your career or in a leadership role, if you're ready to improve your problem-solving capabilities and contribute to a culture of continuous improvement, this course is for you.
Why take this course:
- Learn how to identify root causes and implement lasting solutions using a proven, repeatable framework.
- Gain a competitive edge in today’s fast-changing business landscape by mastering practical problem-solving tools.
- Strengthen your leadership presence by learning how to lead problem-solving initiatives with clarity and confidence.
- Return to your role equipped to make better decisions, contribute more effectively, and lead meaningful change.
Instructor Bio
Heinz Avendano
Through 30 years of engineering, management, and executive experience, Heinz discovered the greatest passion for people and human behavior. This passion took him down to a new career and became an Organizational Psychologist Consultant and Professor at Kwantlen University. He has helped hundreds of professionals to increase their awareness and unleash their true potential. He is a regular contributor to EMC (Excellence Manufacturing Consortium), either as a facilitator or as a webinar presenter. He holds a master’s degree in organizational psychology from Adler University and a bachelor’s degree in industrial engineering from Universidad Autonoma de Mexico. Heinz has been a speaker at American and European Manufacturing Strategies Summits and published the Journal: People-centred manufacturing during a global pandemic: A story of success and resilience.