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Counselling Services

Counselling Services

KPU's Counselling Services are committed to ensuring the health and well-being of students. Counselling Services offers both online and in-person sessions. If you would like to speak with a counsellor for the first time, or your existing counsellor, please call 604-599-2828 for assistance. You can also email us at

If you are experiencing a crisis, please do one of the following:

Never hesitate to ask for help even during this challenging time – we are here to help you. Just remember that we may not be able to get to you right away so please be patient and use the crisis resources above if you can’t wait.

All of us encounter personal difficulties at one time or another, and earning a university degree or certification can be stressful. Our counsellors are available to help.


Reasons to Seek Counselling

A Counsellor can help if these concerns or others are ongoing and affecting your academics, sleep, or motivation:

  • Adjusting to university life and studies
  • Stress
  • Anxiety 
  • Sadness
  • Feeling overwhelmed
  • Relationship troubles
  • Family issues
  • Loss and/or grief
  • Past experience of physical, sexual, or emotional violence
  • Other mental health challenges
  • Referrals from Early Alert

We can also make referrals to specialized help.

We run several groups throughout each academic year on a variety of topics and issues.


How to Connect with a KPU Counsellor

We offer initial meet and greet sessions Monday-Friday on the phone and online.

  • Call 604-599-2828 and speak with one of our Counselling Advising Assistants. They will provide you with information about the initial appointment and how you can attend.
  • If you are experiencing a crisis, let the Counselling Advising Assistant know.


How to Connect With KPU’s 24/7 Student Support Program – TELUS Health Student Support app

TELUS Health Student Support app provides all KPU students with 24/7 access to a large, diverse network of professional counsellors to match your unique circumstances with a counsellor who understands these experiences, in your preferred language and culture. Counsellors can provide immediate support and referral to address a range of concerns.

All KPU students can access TELUS Health Student Support app by:

  • Downloading the TELUS Health Student Support app available in the App Store or Google Play:
    • Search for “TELUS Health Student Support app” then choose KPU as your school plus your home campus and whether you are an international or domestic student; for KPU Tech just choose that.
  • Or call: 1.844.451.9700; or from outside North America: 001.416.380.6578
  • Or go to the TELUS Health Student Support app website:

Other Resources

Crisis Centre of BC (24/7)

Phone: 604-872-3311 or 1-800-784-2433

Online Chat: 
Online chat is available from Noon to 1 AM in BC and Yukon only



Here2Talk (24/7)

The Province of BC's free, confidential 24/7 counselling and community referral service for BC post-secondary students

Canada-wide toll free, dial: 1-877-857-3397

Canada-wide direct, dial: 604-642-5212




KPU Counselling Services takes the protection of your privacy seriously. All information discussed during counselling sessions is considered private. We will not release information to anyone, including family and faculty, without your consent, with the following exceptions:

  • Counsellors are required by law to report instances of clear and imminent danger to self and/or others and instances of current child abuse
  • Counselling records may be subpoenaed by a court of law
  • Counsellors may consult with colleagues to ensure you are provided the best care possible

If you have further questions or concerns about confidentiality, please ask your counsellor.