KPU's 24/7 Student Support Program – TELUS Health Student Support

 

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MySSP

TELUS Health Student Support provides all KPU students with 24/7 Professional Counselling. Access to a large, diverse network of professional counsellors matches your unique circumstances with a counsellor who understands these experiences, in your preferred language and culture. Counsellors can provide immediate support and referrals to address a range of concerns.

All KPU students can access TELUS Health Student Support app:

  • Download the TELUS Health Student Support app available in the App Store or Google Play:
    • Search for “TELUS Health Student Support app” then choose KPU, your home campus, and whether you are an international or domestic student.
  • Call: 1.844.451.9700; or from outside North America: 001.416.380.6578
  • Go to the TELUS Health Student Support app website: myssp.app/keepmesafe/ca/home

Accessing TELUS Health Student Support App

Telephone Support

1.844.451.9700

From outside North America: 001.416.380.6578

Who answers the call?

When you call TELUS Health Student Support, you will be greeted by an automated menu that will ask you to confirm a few options such as:

  • Menu language option: English or French
  • International or Domestic student
  • Service options: Support and Services, or Emergency
  • Intake language options: Mandarin, Cantonese, Korean, Arabic, Spanish, English and all others

To Speak with a TELUS Health Student Support Clinical Advisor

Select the Support and Services option (unless it is an emergency).

You will be greeted by a Clinical Care Representative who will collect additional information, including: school, full name, birthday, and language preference, prior to connecting you with a Clinical Care Counsellor.

This process only takes a few minutes.

Chat Support

TELUS Health Student Support App

Initiate a chat support session directly through the TELUS Health Student Support app.

Before you can start chatting, you must read through the disclaimers and make sure your profile is complete (all check marks must be green) to proceed.

Who answers the chat?

When you initiate a chat, you will be greeted by a Clinical Care Representative who will confirm some information, including: school, full name, birthday, and language preference, prior to connecting you with a Clinical Care Counsellor.

This process only takes a few minutes.