Skip to main content

COVID-19 coronavirus information and KPU's response [Read more]

KPU Surrey Campus

You are here

KPU's 24/7 Student Support Program – My SSP by keep.meSAFE

MySSP

Keep.meSAFE provides all KPU students with 24/7 Professional Counselling. Access to a large, diverse network of professional counsellors matches your unique circumstances with a counsellor who understands these experiences, in your preferred language and culture. Counsellors can provide immediate support and referral to address a range of concerns.

All KPU students can access My SSP:

  • Download the My SSP App available in the App Store or Google Play:
    • Search for “My SSP” then choose KPU, your home campus, and whether you are an international or domestic student.
  • Call: 1.844.451.9700; or from outside North America: 001.416.380.6578
  • Go to the My SSP website:

Accessing keep.meSAFE and Using My SSP

Telephone Support

1.844.451.9700

From outside North America: 001.416.380.6578

Who answers the call?

When you call keep.meSAFE, you will be greeted by an automated menu that will ask you to confirm a few options such as:

  • Menu language option: English vs French
  • International vs Domestic student
  • Service options: Support and Services or Emergency
  • Intake language options: Mandarin, Cantonese, Korean, Arabic, Spanish, English and all others

To Speak with a keep.meSAFE Clinical Advisor

Select the Support and Services option (unless it is an emergency).

You will be greeted by a Clinical Care Representative who will collect additional information, including: school, full name, birthday, and language preference, prior to connecting you with a Clinical Care Counsellor.

This process only takes a few minutes.

Chat Support

My SSP App

Initiate a chat support session directly through the My SSP app.

Before you can start chatting, you must read through the disclaimers and make sure your profile is complete (all check marks must be green) to proceed.

Who answers the chat?

When you initiate a chat, you will be greeted by a Clinical Care Representative who will confirm some information, including: school, full name, birthday, and language preference, prior to connecting you with a Clinical Care Counsellor.

This process only takes a few minutes.