A group of students looking at a phone together.

KPU's 24/7 Student Support Program

The KPU Student Support Program provides all KPU students with 24/7 access to professional counselling. A large, diverse network of professional counsellors ensures your unique circumstances are matched with a counsellor who understands these experiences, in your preferred language and culture. Counsellors can provide immediate support and referrals to address a range of concerns.

The Student Support Program can be accessed several ways:

Mobile App

Telephone Support

  • Inside North America: 1-844-451-9700
  • Outside North America: 001-416-380-6578

Who answers the call?

When you call the Student Support Program, you will be greeted by an automated menu that will ask you to confirm a few options such as:

  • Menu language option: English or French
  • Whether you are an international or domestic student
  • Service options: Support and services, or emergency
  • Intake language options: Mandarin, Cantonese, Korean, Arabic, Spanish, English and all others

Speak with a Student Support Program Clinical Advisor

  • Select the support and services option (unless it is an emergency)

You will be greeted by a Clinical Care Representative who will collect additional information, including your school, full name, birthday, and language preference, prior to connecting you with a Clinical Care Counsellor.

This process only takes a few minutes.

Chat Support

TELUS Health Student Support app

Initiate a chat support session directly through the TELUS Health Student Support mobile app.

Student Support Program web app

Initiate a chat support session directly through the Student Support Program web app.

Before you chat

Before you can start chatting, you must read through the disclaimers and make sure your profile is complete (all check marks must be green) to proceed.

Who answers the chat?

When you initiate a chat, you will be greeted by a Clinical Care Representative who will confirm some information, including your school, full name, birthday, and language preference, prior to connecting you with a Clinical Care Counsellor.

This process only takes a few minutes.