This course is eligible for the StrongerBC future skills grant for course start dates between September 1, 2026, and February 26, 2027. Eligible B.C. residents may receive up to $3,500 in funding toward approved short-term training courses at KPU. Learn more about eligibility requirements and how to apply. future skills grant
Course Description
This course is for both Registered Nurses (RNs) and Licensed Practical Nurses (LPNs). Learners will increase their knowledge and acquire strategies as a nurse working within a healthcare team, to establish effective communication in a professional setting. They will apply critical thinking skills and sound decision making as part of the simulation activities for patient teaching. Learners will also learn to establish therapeutic rapport with clients and families, recognizing and honoring diversity and cultural awareness. Emphasis is placed on personal awareness of self as a communicator, and impact on others. Concepts of empathy, various styles of communication for effective interactions, boundary setting, conflict de-escalation and resolution are examined and reviewed. Violence and bullying in the workplace are also explored through case scenarios in a simulated setting. A variety of learning activities will be utilized to maximize effective communication strategies for the workplace using case scenarios and role plays.
Please note: Applicants intending to register for Consolidated Clinical (PNUR 9130/9034/9020) are required to show proof of English proficiency. Please see the Consolidated Clinical websites for full details.
Course Format
This is an onsite course offered only at KPU’s Cloverdale Campus. This course is delivered over 3 full days and learners are required to attend all days and fully participate in class to achieve mastery, there are no exceptions. Learners should expect to spend approximately twenty-four hours (24) in the classroom over three (3) days and an additional three (3) hours of self-guided learning activities to prepare prior to class.
Course Grade
Successful grade for this course is Mastery. Learners who are not successful in PNUR 9120, Professional Communications may attempt the course for a second time. Learners requesting a second attempt are required to seek permission from our office, in writing. Learners are advised to contact their Canadian Nursing Regulatory Body for advisement if they are not successful after a second attempt. No exceptions. Please note, there is no appeal mechanism within KPU for students receiving non-mastery.
Entrance Requirements
To be eligible to register, applicants must have one of the following:
- Completion of KPU Competency Assessment and Enhancement for Nurses’ (CAEN) assessment
- A letter or email referral from Canadian Nursing Regulatory Body
- Current nursing licensure
Textbooks
None required
Registration deadline
Registration closes 2 weeks prior to the start of each session or when all seats sell, class limited to 24 seats per session.
Current Course Schedule
Current course schedules are available on Elevate by searching for PNUR 9120 and on our home page under "Upcoming Courses".
Questions?
Please contact our office via email at FOHPS@kpu.ca