Before submitting the form — most issues can be resolved faster here:
- Disputing a ticket: Concord Dispute Centre — submit and track disputes directly online.
- Permit issues, plate updates, account help: Your Parking Account or email Concord Parking Support.
- Meter or pay station not working: Email Concord Parking Support with the campus and stall number.
- PayByPhone technical issues: Contact PayByPhone support at customerservice@paybyphone.com or call 1-866-234-7275.
- General parking questions: Check our FAQ page — it covers permits, cancellations, refunds, enforcement, and more.
⚠ When using the form below, please include your licence plate number and campus lot number in your message. This helps us locate your record quickly and respond accurately. Campus lot numbers are:
| KPU Surrey | #11439 |
| KPU Richmond | #11438 |
| KPU Langley | #11437 |
| KPU Tech (Cloverdale) | #11436 |
Have a suggestion or feedback about KPU Parking Services? We'd love to hear it. Use the form below and we'll get back to you as soon as possible.