Information for setting up Non-Microsoft Email client to access email

IMAP will be used for incoming and SMTP will be used for outgoing email server in your email client:

Set up email using Mozilla Thunderbird 8.0

(just an example of the email client; most clients should need the same information)

  1. Open Mozilla Thunderbird. The Mail Account Setup dialog box will open the first time that you open Thunderbird. If the Mail Account Setup dialog box doesn't open, do the following:
    1. On the Tools menu, click Account Settings.
    2. On the Account Settings page, under Account Actions, click Add Mail Account.
  2. In the Mail Account Setup dialog box, do the following:
    1. In the Your Name box, enter the name that you want to appear on the "From" line in your outgoing messages.
    2. In the Email Address box, enter your email address.
    3. In the Password box, enter your password. Click Continue if you're using a Windows computer or click Next if you're using a Mac. Thunderbird will try to find the settings you need to configure for your account.
  3. Click Stop, or wait for Thunderbird to try to find your account settings. You’ll see the message: "Thunderbird failed to find the settings for your email account."
  4. The IMAP check box, next to Incoming, is selected by default and is recommended. In the Server hostname box, enter the name of your incoming server. If you’re connecting to your Office 365 email, the IMAP or POP server name is outlook.office365.com.

Note: Leave the Port option set to Auto. Leave the SSL and Authentication options set to Autodetect.

  1. In the Server hostname text box, next to Outgoing, enter your SMTP server name. If you’re connecting to your Office 365 email, the SMTP server name is smtp.office365.com.

Note: Leave the Port option set to Auto. Leave the SSL and Authentication options set to Autodetect.

  1. In the Username box, type your complete email address. For example, john.doe@email.kpu.ca.
  2. Click the Re-test button. If you see the message "The following settings were found by probing the given server,” click Create Account. A page opens that lets you view or change other Thunderbird settings. Click OK when you've finished viewing or changing the settings. If you’re unable to connect, see “What else do I need know?” later in this topic.

Note: If you're using POP, under Server Settings, it's a good idea to select Leave messages on the server. After you select this check box, a copy of the messages you retrieve to your local computer will be kept on the server. You’ll also be able to access your messages from a different mail application.

Find your POP or IMAP server settings

If you’re connecting to your Office 365 email, you don’t need to look up your settings. For Office 365, the server name for IMAP and POP is outlook.office365.com and the server name for SMTP is smtp.office365.com.