About IT
About The IT Department at KPU
"We are committed to excellence in delivering sustainable computing, networking, telecommunication, and audio visual services to the Kwantlen community. " --- Robert Ball (Manager of Network Operations)
We operate within two main service areas: Application Systems and Technology Services.
In addition to providing support for the various systems within the university and the users of those systems; faculty, staff, students and administrators, IT is responsible for the development and support of distributed education projects within the university.
Our central office is located on the 3rd floor, Arbutus Building, on the Surrey campus. Our Service Desk is located on the first floor of the Library, Arbutus Building, on the Surrey campus. You can reach us by telephone at 604.599.2116 or email the Service Desk servicedesk@kpu.ca .
Our goal is to enhance the productivity of the Kwantlen Polytechnic University community and to empower our users by making information technology accessible.
We achieve this by providing a customer focused, single point of contact for quality IT services and technical support.
About Us |
Who We Are |
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Our Goals
Our goal is to provide customer-focused services supporting the use of sustainable computer technology to enhance teaching and learning, and to improve services to student and employees.
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Our Mission
Our customer-focused, sustainable, Information and Educational Technology solutions support an exceptional learning environment.
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Our Vision
Information and educational technology for excellence in learning, quality and community.
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Our Role
Kwantlen is organized into the following teams to provide information technology systems and services vital to accomplish the mission and goals of Kwantlen Polytechnic University:
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IT GROUPS
The major services supported by our teams are:
- Computer Labs
- Software Support
- Information System Support
- Technology Research, Planning, Project Management, and Communications
- Network Planning, Development, and Management
- Physical Network Cable, Development and Management
- Server System Administration
- Print Server Administration
- Peripherals Acquisition, Support, and Maintenance
- Security and Disaster Recovery
- Inventory, Maintenance, Preventative Maintenance, Warranty and Contracts
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IT Operating Principles
How we work to produce solid performance and meet our customers' needs.
Principles | The Principle in Action |
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Positive Attitude |
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Team Work |
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Proactive |
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Project Management |
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Timely Follow-Up |
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Innovation |
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Sustainable |
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Our Values
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