Your initial default password is your birthday in ddMonyyyy format, for example, 09Mar2002
If you are a former student returning for new classes, your password will remain the same as you last set it.
If you are a former employee returning to KPU, your password will remain the same as you last set it.
Self Service Password Reset (SSPR) is a new service at KPU that allows users to update, recover or reset their password without contacting IT. The old method of going to Online Self Service to "Change PIN" will not work. After you are registered in the system, you can use it online anytime.
All KPU employees have been switched to the new service as of April 28, 2022.
This service has been enabled for current students and applicants as of Tuesday, May 31, 2022.
As part of the registration for SSPR, you will need to:
- Setup an authentication phone number
- Setup an authentication email address
- Setup some security questions
Once you are setup in the system, you will be able to reset your password online using your choice of phone, email or security questions for authentication.
The security that you set up in this system is not used for any other purpose than to confim it's really you requesting a password change or reset.
Microsoft or KPU do not have any tracking access to your personal device.
Password (or Passphrase) Criteria
KPU passwords have requirements as follows to help make them secure and not easy to hack.
|Passwords Must Have:|
|Characters Not Allowed|
For better security, it's recommended to use a Passphrase rather than a Password.
Use a Passphrase with a minimum of 16 characters to create a complex combination that contains upper and lower-case letters, numbers and symbols.
If a Password is used, it should be a minimum of 9 characters and be as long as possible.
|Good Passphrase Examples||Good Complex Password Examples||Bad Examples (Easy to Guess)|
|Pa$$ Turtle Phrase||Hx%2Pe2fWE||Pa$5w0rd!|
How to Register for SSPR
How to Reset a Password
Ready to get Started?
Click the link for your group.
Student link activation date: Tuesday, May 31, 2022
Already Have SSPR Setup?
Forgot Your Password?
Students Who Are Not in SSPR
We have not enabled SSPR for former students. You can still change your password through your student email account.
- Log into student email at https://email.kpu.ca
- In the upper right corner of the window, click your Profile icon and View Account.
- Next, click the CHANGE PASSWORD button.
Clearing Out Old Passwords
Windows keeps track of password data in the background and automatically updates as needed.
This data can interfere with a password change, so it can help to clear out the old data.
- Open Control Panel
- Go to Credential Manager
- Switch the view to Windows Credentials
- Highlight and delete Microsoft Office related data
Try applying a password change after clearing out the old information.
Update a Local Laptop Password
Employees with VPN access can follow this process after changing a KPU password while off-campus.
- Connect to VPN with your new password
- Press the Windows Key together with the "L" key to lock the laptop
- Enter your new password to both unlock the laptop and update the local password