As part of ongoing efforts to improve cybersecurity for KPU employees and students, we have implemented multi-factor authentication (MFA) for all KPU accounts.
This change will affect the use of Microsoft Office apps, as well as other applications at KPU using the new Unified Login system.
What is Multi-Factor Authentication?
Multi-factor authentication requires you to provide additional information to gain access to some KPU services.
How does MFA work?
When you attempt to login to a service that uses MFA, you will enter your username and password as normal. Then you will be prompted to use your chosen MFA method. This can be entering a time-based one-time password, also known as a temporal one-time passcode (TOTP), from an authenticator app or hardware token, or it can be performing number matching in the Microsoft Authenticator app.
What can I use as my multi-factor authentication method?
- Microsoft Authenticator app : We recommend the use of Microsoft Authenticator app, as it integrates directly with your Microsoft Account at KPU, and is supported on most smartphones and tablets on both iOS and Android.
Less secure methods such as audio and text message are NOT available as a multi-factor authentication method.
If you cannot install the Microsoft Authenticator app, please contact the IT Service Desk (604-599-2116 or servicedesk@kpu.ca) for additional support.
| Microsoft Authenticator | |
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| Setup Guide for Microsoft Authenticator |
Do I need a data plan to use Microsoft Authenticator app on my phone?
By default, Microsoft Authenticator only uses data when sending push notifications for approval. However, it does not require a data or cellular connection to generate Time-based One-Time Passwords (TOTP). To learn more about using the Authenticator app without cellular data, please visit: How to use Authenticator App without data
Frequently Asked Questions
Please visit our FAQ Page
Please contact the IT Service Desk (604-599-2116 or servicedesk@kpu.ca) for support.