Overdues & Fines
|Information on this page may be out of date due to the COVID crisis. For current information, go to https://libguides.kpu.ca/COVID19response/borrowing.|
- Check Review My Library Account for fines or overdue materials.
- Pay Your Library Fines
- Library Borrowing and Fine Questions
Loan regulations help ensure that all users have fair access to Kwantlen Polytechnic University Library's collection. Fines are charged for overdue course reserves and equipment to encourage borrowers to return items on time so others can use them.
All Library notices are emailed to your KPU email account.
1st Notice: the day after the item is due.
2nd Notice: 4 days after the item is due.
3rd Notice: 7 days after the item is due.
Once an item is 8 days overdue, it will be assumed lost and the patron will be automatically billed the replacement cost for the item. Overdue fines will continue to accumulate. If the item is returned promptly and in good condition, the replacement cost bill will be cancelled but overdue fines will still be charged.
Fines & Bills Not Paid
Failure to return library material or failure to pay fines, damage or replacement costs will result in the loss of library privileges.
Borrowing is denied for outstanding amounts of $25 or more.
For students, transcripts, diplomas certificates or citations may be withheld.
Unpaid accounts may be sent to a Collection Agency.
- Hourly fines are calculated 24 hours a day.
- Fines do not accrue for dates the library is closed.
|Item||Rate per item|
|Course reserves||2 & 4 hour loans: $2/hour. All other loan periods: $5/day.|
|OVERDUE||Fine for equipment returned late|
|RESERVEOVD||Fine for Course Reserve material returned late|
|AV_DAMAGE||Bill for item returned withe extensive damage and cannot be put back into the Library collection. If not paid, this bill will be converted to a FINAL BILL.|
|AV_LOST_EQ||Replacement cost bill for KPU equipment. If not paid, this bill will be converted to a FINAL BILL.|
|AV_LOST_PT||Bill for lost KPU equipment parts. If not paid, this bill will be converted to a FINAL BILL.|
|CLAIMS_RET||Bill for item that was claimed returned but not found by the Library. If not paid, this bill will be converted to a FINAL BILL.|
Bill for either; If not paid, this bill will be converted to a FINAL BILL.:
|FINAL_BILL||Replacement cost bill for Library material. If found, the Library will not accept the material back. Bill must be paid.|
|LOST||Bill for item reported lost to the Library or for an item that is assumed lost by the Library. If not paid, this bill will be converted to a FINAL BILL.|
Bill Payment & Disputes
Online and in person payment of Library bills is temporarily unavailable. A new process is in the works.
Until then, if a Library hold due to an unpaid bill is causing you issues, please email firstname.lastname@example.org.
If you are dissatisfied with the response from your Library Borrowing and Fines Disputes submission, you may appeal to the University Librarian, Todd Mundle at Todd.Mundle@kpu.ca.
If resolution is not reached at this stage, you may request reconsideration of the decision via KPU Policy AD2 Complaints about Instruction, Services, Employees or University Policy.