International Refunds

If a student withdraws before starting classes at KPU, they are not eligible to recieve their confirmation deposit. To request a refund of your remaining/surplus balance:

1. Drop all your classes before the 'Last day to drop with 100% refund' date.
2. Confirm your account balance by visiting Online Self-Service account webpage (Student Menu > Student Accounts > Account Summary)
3. Submit the International Refund Request online.
4. Do not email any supporting documents at this stage. Once your refund request has been reviewed, the International Refunds team will contact you with a list of required documents and next steps.

Excess balance refund requests may only be considered under the following circumstances:

• Credit balance remains on a student's account for more than two terms, OR
• A student has graduated, OR
• A student is in their last semester, OR
• A student is transferring to another school (or intend to transfer to another school)

If one of the conditions apply to you, please follow the steps below:

1. Confirm your account balance by visiting Online Self-Service account webpage (Student Menu > Student Accounts > Account Summary)
2. Submit the International Refund Request online
3. Do not email any supporting documents at this stage. Once your refund request has been reviewed, the International Refunds team will contact you with a list of required documents and next steps.

In unusual, extenuating circumstances beyond a student’s control where undue hardship is evident, a refund or tuition credit may be requested in writing to the Office of the Vice President, Students at vpstudents@kpu.ca. 

Include the following information

• Your 9-digit KPU Student ID number in the subject line
• Full Name
• KPU ID
• Course Term and CRN of the course you wish to be refunded
• A detailed rationale for the request
• Any related documentation (KPU's Health Care Provider Statement, physician's note, or death certificate)

Eligible reasons may include:

• A verified, unanticipated, serious health issue affecting a student's ability to complete a course.
• A serious medical condition that has worsened or changed in an unforeseeable way over the course of the term. It is expected that students with pre-existing conditions work with the resources available to them in order to develop an academic plan accommodating their condition and needs.
• Death or serious illness of an immediate family member. Documentation such as a Health Care Provider Statement, death certificate or obituary in English is required.
• Reservists of the Canadian Armed Forces called into active duty after the start of a semester as a result of Canadian military demands.

Ineligible reasons  include:

• Unawareness of dates, deadlines, or policies 
• Non-attendance
• Financial hardship
• Issues related to course content, instruction or delivery
• Admission to another post-secondary institution
• Changes in employment status

If the refund request is within one year of the original payment, the refund must be processed back to the same credit card. If the request is more than one year from the original payment and an automatic refund is not possible, the student must: 

• Provide a redacted copy of the credit card statement showing the original payment amount, payment date, and with the account holder’s name visible.
• Attest the statement as a “True Copy” with their signature
• If the original payer is not the student, the student must:
  • Provide self-attested Refund Request Questionnaire establishing the relationship between the student and the payer (if applicable).
  • Submit an Irrevocable Direction to Pay (IDP) confirming the refund should go to the original payer if the original payer was not the student. 

Refunds may only be issued via cheque or wire transfer after Finance Operations completes verification. 

Yes, we accept authorized agents to request a refund on behalf of their student. We also accept third parties authorized by the student to deal with a refund using this form.

Refunds are returned in the same manner they were received, meaning we cannot send the money overseas if the payment method originated within Canada. 

NOTE: KPU’s student refund procedures must comply with Policy FM8 and its associated procedures while incorporating best practices for mitigating risks related to Anti-Money Laundering (AML) regulations. Under FM8 Procedures B.1.(e)(iv)(a), refunds are normally issued to the original payment method and to the original payer, either directly to the student or their sponsoring agency.

• If you paid by Flywire, the money will be refunded back through Flywire
• If you paid by credit card, the money will be refunded back to your card. 
• If you paid by Online banking, the money will be refunded via cheque.
• If you paid by any other means, a cheque will be issued to your Canadian address. If you fail to update your address on your Online-Self Service account, we will NOT be able to release your cheque. 

Refunds typically take between 4 to 6 weeks to process from the time you submit your refund request for processing with all required documents. The approximate processing time for refunds may vary due to the different circumstances and may be dependent on the following factors:

• Method of payment that was used to submit payment
• Submission of all required documents

Please note that our Finance team mails cheques using regular mail; unfortunately, this means we are unable to track them once they have been sent. Please email international.refunds@kpu.ca for assistance.

To mitigate the potential risk to KPU, cheques will be routinely replaced only if the original cheque is in KPU Finance’s custody. If the original cheque is not in KPU Finance’s custody, the payee must submit a signed Lost Cheque Affidavit (LCA): 

1. For cheques $3000 or less: Replacement cheque will be issued after the signed LCA is submitted to KPU Finance.
2. For cheques more than $3000: Replacement cheque will only be issued after the original cheque is stale dated (after 6 months) and a signed LCA is submitted to KPU Finance.

Your online self-service account will be updated once the refund has been processed. Should you require further information, please email international.refunds@kpu.ca.

 If you would like to speak to someone in the refunds team please: 

1. Email us at international.refunds@kpu.ca.
2. Book an online appointment.

No, KPU is not able to transfer funds to another institution. Refunds are returned in the same manner they were received.

If you would like cancel your refund request, please email international.refunds@kpu.ca. To request a deferral of your offer of admission and confirmation deposit instead of refund, please submit a Request for Deferred Admission form to international@kpu.ca.