International Refund Guidelines
Policy and Procedure FM8 and AML Guidelines
KPU’s student refund procedures must comply with Policy FM8 and its associated procedures while incorporating best practices for mitigating risks related to Anti-Money Laundering (AML) regulations. Under FM8 Procedures B.1.(e)(iv)(a), refunds are normally issued to the original payment method and to the original payer, either directly to the student or their sponsoring agency.
To ensure compliance with Policy FM8 and to mitigate AML risks, KPU has established specific refund procedures for international student transactions prioritizing refunds to the original payment source.
International Confirmation Deposit
Once a newly admitted student registers for courses, the confirmation deposit of $5,000 is applied toward the account balance, thereby reducing the total fees owing for the term. Should a newly admitted student choose not to register in courses for the term in which they are admitted, the confirmation deposit is forfeited and retained by the university.
IMPORTANT: Students are NOT dropped automatically from a course if they do not attend or pay the term tuition and fees; if you intend to not attend KPU for a term, you must ensure that you drop any courses you are registered in before the Last day to drop with 100% refund date as per established Dates & Deadlines. For more information on dropping and withdrawing, please see here: kpu.ca/registration/drop
Students who choose not to proceed with their admission may be eligible for one of the following options:
Option 1: International Confirmation Deposit Refund
Refunds of the confirmation deposit are only available under the following circumstances:
KPU has cancelled an intake of admission
OR
Student’s Visa study permit application has been denied by IRCC
KPU reserves the right to contact IRCC (Immigration, Refugees and Citizenship Canada) to verify the status of a visa and/or study permit application and/or to authenticate the contents of a study permit refusal letter when processing a refund request.
Option 2: International Confirmation Deposit Deferral
Students may choose to defer their offer of admission by submiting the Request for Deferred Admission Form to international@kpu.ca.. Should a student be deferred to the next available intake, the confirmation deposit will be transferred to that intake.
Deferral requests are subject to approval. Please review the form for additional details and guidelines.
International Refund Procedure
1. Please read the International Tuition Fee Refund Scenarios to determine which Refund Scenario is applicable to your circumstance:
(Note: Selecting the wrong scenario may result in a delay in processing your refund request.)
a) If your refund circumstance is any of Scenario 1, 2, or 3, you will need to fill out the International Request Refund Form. Please read the specific document noted.
b) If your situation falls under Scenario 4, refer to Procedure FM8 as indicated under Scenario 4.
2. Upon receipt of the completed International Request Refund Form and required attachments, the appropriate department will review your refund request. The Financial Services department (AR International Refunds) may contact you with the next steps before processing your refund.
International Tuition Fee Refund Scenarios
Scenario 1: New Student - Visa/Study permit Denial:
If you are a new student and your study permit application to study in Canada has been rejected by Immigration, Refugees and Citizenship Canada (IRCC):
| Options | What You Need to Do |
| Option 1: Defer Your Admission |
|
| Option 2: Request a Refund |
|
| Option 3: BorderPass Support |
|
Important Note
Students are eligible to receive the remaining paid fees according to the Add/Drop Deadlines:
| Timeframe | Fee Reduction or Refund |
| Prior to Start of Classes | 100% |
| During the Add/Drop Period | 70% |
| During the Late Registration Period | 0% |
Once your refund request has been reviewed, an appropriate team will contact you regarding next steps and any required supporting documentation within 2–3 business days.
Scenario 2: New Student - Withdrawal before starting classes at KPU
If you are a new student and your plans have changed, and you will no longer be attending KPU, you may request a return of eligible funds remaining in your KPU account balance. Please note that students who withdraw before starting classes at KPU are not eligible to receive a refund of the $5,000 confirmation deposit, in accordance with Policy FM8.
| Options | What You Need to Do |
| Option 1: Defer Your Admission |
|
| Option 2: Request a Refund |
|
Important Note
Students are eligible to receive the remaining paid fees according to the Add/Drop Deadlines:
| Timeframe | Fee Reduction or Refund |
| Prior to Start of Classes | 100% |
| During the Add/Drop Period | 70% |
| During the Late Registration Period | 0% |
Once your refund request has been reviewed, an appropriate team will contact you regarding next steps and any required supporting documentation within 2–3 business days.
Scenario 3: Current Student - Excess/Surplus funds from KPU Account
If you are a current student who is actively enrolled at KPU and wish to request a refund of eligible excess or surplus funds remaining in their myKPU account balance, this may be considered under the following circumstances:
| Eligible Scenarios | What You Need to Do |
|
|
Important Note
Students are eligible to receive the remaining paid fees according to the Add/Drop Deadlines:
| Timeframe | Fee Reduction or Refund |
| Prior to Start of Classes | 100% |
| During the Add/Drop Period | 70% |
| During the Late Registration Period | 0% |
Once your refund request has been reviewed, an appropriate team will contact you regarding next steps and any required supporting documentation within 2–3 business days.
Scenario 4: Medical/Extenuating Circumstances
In unusual, extenuating circumstances beyond a student’s control where undue hardship is evident, a refund or tuition credit may be requested. Please refer to FM8 Procedure for more details.
International Refund FAQs
1. How can I request my refund?
To ensure a secure, efficient, and streamlined process, all refund requests must be submitted through our online International Refund Request form. Please note that any refund requests submitted via email will not be accepted or processed. We appreciate your understanding.
2. How long will it take for my refund to be processed?
Refunds typically take between 4 to 6 weeks to process from the time you submit your refund request for processing with all required documents. The approximate processing time for refunds may vary due to the different circumstances and may be dependent on the following factors:
- Method of payment that was used to submit payment
- Submission of all required documents
3. I have been approved for a refund and I am receiving a cheque by mail. How can I track my refund?
Please note that our Finance team mails cheques using regular mail; unfortunately, this means we are unable to track them once they have been sent.
4. What to do if your refund cheque has not arrived or has been misplaced?
To mitigate the potential risk to KPU, cheques will be routinely replaced only if the original cheque is in KPU Finance’s custody. If the original cheque is not in KPU Finance’s custody, the payee must submit a signed Lost Cheque Affidavit (LCA):
5. How can I get updates on the status of my refund?
Your MyKPU account will be updated once the refund has been processed. If you have any further questions, please email the refunds team at AR.intl.refunds@kpu.ca.
6. I would like to transfer to another institution, can KPU transfer my funds the other institution?
No, KPU is not able to transfer funds to another institution. Refunds are returned in the same manner they were received.
7. I have changed my mind, and would like to defer my admission instead of requesting refund?
If you would like cancel your refund request, please email your assigned recruitment coordinator for assistance. To request a deferral of your offer of admission and confirmation deposit instead of refund, please submit a Request for Deferred Admission form to international@kpu.ca.
Request a Refund
Please fill out the online webform below to request a refund.