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Refunds

Scenario 1: Refund after Study Permit Denial

  1. Drop all your classes before the 'Last day to drop with 100% refund' date. Please note, session classes have different drop deadlines. You will be responsible for the payment of any classes that are not dropped before the given deadlines provided on the KPU website.
  2. If you would like to request a deferral of your offer of admission and confirmation deposit, please submit a Request for Deferred Admission form to international@kpu.ca. If you do not wish to defer your admission, please proceed to Step 3. 
  3. Email International.Refunds@kpu.ca using your KPU email account. Include your 9-digit KPU Student ID number in the subject line.
  4. Attach the following documents in your email: a scanned copy of your Visa Denial Letter AND a completed International Confirmation Deposit Refund Request form. Requests for confirmation deposit refunds must be submitted no later than 30 days after the first day of classes. 
  5. Make sure that you have your most up-to-date address on your Online-Self Service account. Instructions on how to update your address.
    • If you paid by Flywire, the money will be refunded back through Flywire.
    • If you paid by credit card, the money will be refunded back to your card.
    • If you paid by wire transfer, the money will be refunded through Trolley, our 3rd party payment provider.
    • If you paid by any other means, a cheque will be issued to your Canadian address. If you fail to update your address on your Online-Self Service account, we will NOT be able to release your cheque.

Scenario 2: Your Study Permit was denied after you started classes

You can drop your classes before the 'Last day to drop with 100% refund' . If you remain enrolled in classes after that deadline, you will be responsible for the payment of any classes that are not dropped. Your confirmation deposit will be applied towards your tuition fees and will not be refunded, even if your study permit application is eventually denied.

If there are excess funds on your KPU Account, please see Scenario 3 for the refund process.

Scenario 3: Refunding Excess Funds in Your KPU Account

  1. Email International.Refunds@kpu.ca using your KPU email account and mention that you would like to receive a refund of any surplus funds in your account. Also, include your KPU Student ID number in the subject line.
  2. Make sure that you have your most up-to-date address on your Online Self-Service account. Instructions on how to update your address.
    • If you paid by Flywire, the money will be refunded back through Flywire.
    • If you paid by credit card, the money will be refunded back to your card.
    • If you paid by wire transfer, the money will be refunded through Trolley, our 3rd party payment provider.
    • If you paid by any other means, a cheque will be issued to your Canadian address. If you fail to update your address on your Online-Self Service account, we will NOT be able to release your cheque.

Scenario 4: You were admitted but do not wish to continue your studies at KPU – Fees Refund

  1. Drop from all your classes before the 'Last day to drop with100% refund' date. Please note, session classes have different drop deadlines. You will be responsible for the payment of any classes that are not dropped before the given deadlines provided on our website.
  2. Email International.Refunds@kpu.ca using your KPU email. Include your 9-digit KPU Student ID number in the subject line. In the body of the email, mention that you do not wish to continue your studies at KPU and would like a full refund of the funds in your account. To check your account balance, please visit your Online-Self Service account and go to your Account Summary.
  3. Make sure that you have your most up-to-date address on your Online Self-Service account. Instructions on how to update your address.
    • If you paid by Flywire, the money will be refunded back through Flywire.
    • If you paid by credit card, the money will be refunded back to your card.
    • If you paid by wire transfer, the money will be refunded through Trolley, our 3rd party payment provider.
    • If you paid by any other means, a cheque will be issued to your Canadian address. If you fail to update your address on your Online-Self Service account, we will NOT be able to release your cheque.

KPU reserves the right to contact IRCC (Immigration, Refugees and Citizenship Canada) to verify the status of a visa and/or study permit application and/or to authenticate the contents of a study permit refusal letter when processing a refund request.